FAQ – Frequently Asked Questions2017-10-19T00:46:13+00:00

FREQUENTLY ASKED QUESTIONS

Here we share some of the questions most commonly put to our skincare experts. If you have a skincare question please do email us on [email protected]  or use our online form here

Is your packaging recyclable?2017-10-19T00:24:40+00:00

Yes! Designing our packaging was almost as difficult as designing the formulations that reside within it. Working with a top-tier plastics supplier, we created a single layer plastic tube from High Density Polyethylene (HDPE), whilst retaining the properties of a multi-layer plastic tube as tested by ISO standards.

Whilst the special blend of HDPE is perfect for the squeezable tubes, it isn’t suitable for the cap. For this, we opted for Polypropylene (PP). The issue of attaching a cap to the tube may seem simple but in plastics manufacturing, it isn’t. The industry accepted method of using a snap ring to attach the cap to the tube is not good enough for us, as it is incredibly difficult to separate and recycle the individual plastics. Working with our top-tier plastics supplier, a special blend of Polypropylene was developed to incorporate a screw thread, allowing the end user to easily separate out the 2 different plastics used.

As always, we advise our customers to separate the cap from the tube, then simply cut open the top of the tube with a pair of scissors and wash out the remnants before recycling.

Read more about our environmental policies here.

Do you test on animals?2017-10-19T00:19:27+00:00

No! It’s simply not necessary.

After the more useful bits, such as petrol, diesel & kerosene are taken out of crude oil, what you are left with is an abundance of toxic petrochemicals. To make better profits, most skin care companies incorporate these petrochemicals into their products in substitution of natural, safe and healthy ingredients. This presents a problem, as it is not known if it is safe for use on humans. So animals are used as guinea pigs, often suffering in the process.

There is another way however. By sourcing natural ingredients from around the world, ingredients that have been used directly, and safely on the human skin, for generations – no animal testing is needed.
So, here at R10 Labs, we promise we don’t test anything on animals. We simply don’t need to.

Is your skincare, halal?2017-10-19T00:16:47+00:00

Yes! The word ‘halal’ literally means permissible- and in translation it is usually used as lawful. In general unless it is specially prohibited, everything is considered halal in Islam, such as the water you drink or the air you breathe.

As none of our products contain animal derived ingredients, alcohol (in any form) and is manufactured in a purpose built ISO 22716:2007 accredited facility using utensils, equipment and machinery that have been cleansed according to Islamic law, all of our products are suitable for those following a halal diet.

Is your skincare, suitable for vegans?2017-10-19T00:00:17+00:00

All of the products are suitable for those following a vegan / vegetarian diet.

We don’t use any Petrochemicals, Alcohol, PEG’s, Methylisothiazolinone, Methylchloroisothiazolinone, Parabens, BHT, BHA, Pthalates, Phenoxyethanol, Silicone, Urea,  Sulfates – SLS SLES etc, Artificial Colours, Scents and any ingredients derived from animal sources.

We have consciously avoided formulating our entire Skincare Range with many of the known irritants to ensure that they are as gentle and comfortable as possible.

What we do use instead are high quality, concentrated botanical extracts and plant oils which have a close synergy to the skin which you can read all about in our Ingredients Page. In addition, our unique proprietary Liquicrystal® Technology reduces skin irritability.

Do you use nanoparticples?2017-10-18T23:48:49+00:00

Nope and we never will.

Will R10 Labs make me more handsome & popular?2017-10-18T23:42:17+00:00

What a ridiculous question. You’re already the most popular and attractive gent we know.

Can I use R10 Labs if I have sensitive skin?2017-10-13T23:47:39+00:00

YES! R10 Labs was founded on the ethos of creating a 100% Natural Skincare Range suitable for conditioning, treating and improving even the most sensitive skin.

We have consciously avoided formulating our entire Skincare Range with many of the known irritants to ensure that they are as gentle and comfortable as possible.

We don’t use any Petrochemicals, Alcohol, PEG’s, Methylisothiazolinone, Methylchloroisothiazolinone, Parabens, BHT, BHA, Pthalates, Phenoxyethanol, Silicone, Urea,  Sulfates – SLS SLES etc, Artificial Colours & Scents + much much more.

What we do use instead are high quality, concentrated botanical extracts and plant oils which have a close synergy to the skin which you can read all about in our Ingredients Page. In addition, our unique proprietary Liquicrystal® Technology reduces skin irritability.

Our Active-Performance Face WashDeep Cleansing Body Wash uses sugar based cleansers & Activated Charcoal to gently cleanse your skin while Olive Oil gives your skin some protection.

Our 5in1 Super Hydrating Face MoisturiserUltimate Recovery Body Moisturiser contains high quality Vitamin E, Ferulic Acid – two synergistic anti-oxidants & packed full of Concentrated Botanical Extracts vitamins, minerals and essential fatty acids.

Can I use R10 Labs if I have Eczema?2017-10-13T23:37:57+00:00

We have consciously avoided formulating our entire Skincare Range with many of the known irritants to ensure that they are as gentle and comfortable as possible for those of you suffering from Eczema.

We don’t use any Petrochemicals, Alcohol, PEG’s, Methylisothiazolinone, Methylchloroisothiazolinone, Parabens, BHT, BHA, Pthalates, Phenoxyethanol, Silicone, Urea,  Sulfates – SLS SLES etc, Artificial Colours & Scents + much much more.

What we do use instead are high quality, concentrated botanical extracts and plant oils which have a close synergy to the skin which you can read all about in our Ingredients Page. In addition, our unique proprietary Liquicrystal® Technology reduces skin irritability.

Our Active-Performance Face WashDeep Cleansing Body Wash uses sugar based cleansers & Activated Charcoal to gently cleanse your skin while Olive Oil gives your skin some protection.

There is nothing in any R10 Labs product that will cause your eczema any harm, but everyone has their own individual reactions, so we cannot make solid claims either way and highly recommend patch testing before general application. What we can say is that throughout our Skincare Range we use powerful anti-oxidants & anti-inflammatory botanical extracts to help keep your skin in perfect condition.